Yes. Armodilo products ship worldwide from our offices in Canada, and there is no need to contact a local distributor.

All orders are transported with UPS, and appropriate shipping costs will be noted on your quote.

For countries outside of the United States and Canada, Armodilo does not include any local import taxes or fees in the calculated rates, and these will be payable on delivery based on your local customs regulations.

(Please note that we respect all Canadian and UN sanctions, and certain restrictions may apply.)

We are proud to support the largest range of tablets in the industry.  The list can be found here: Supported Tablets

That being said, there are hundreds of tablets currently available with new models always being released. If your chosen device is not listed in our extensive supported tablets list, we would be happy to create a custom Tablet Fit Kit for you. We can custom fit most tablet models for a one-time fitting fee of $149.

Creating a custom tablet fitting is quick and easy, and we’re here to help at every step. We will need a sample of the tablet sent to our offices for development and quality control. Within 10 business days, we’ll return your tablet along with your completed order, and you’re ready to go! We maintain your information on file so you can reorder at any time with no additional custom fees.

Custom Fit Kits are available in our Original and Keyo lines. Depending on your equirements, we may be able to accommodate custom fit kits in our other solutions as well. Please ask your sales representative for more details.

Yes. With our Original line of tablet enclosures, you have the option to secure the housing in either portrait or landscape orientation during setup. If you require the ability to change orientation on the fly during use, you may take advantage of our ArmoTwist accessory depending on your chosen product.

At this time our ALUR and Keyo products are available in landscape orientation only. If you are interested in a custom solution for one of these enclosures, please contact us and ask your sales representative for additional details.

Our tablet housings are designed to accommodate a wide range of tablets, from 6-inch to 13-inch screens. The largest tablets we currently support are the Apple iPad Pro 12.9 and the Microsoft Surface Pro 11. While most of our product lines are optimized for tablets up to 13 inches, the Keyo may be a suitable option for certain devices with larger displays. Additionally, for screens exceeding these dimensions, we provide the option to use a VESA mount with our stands, enabling secure and versatile support for even bigger devices. Please contact us and ask your sales representative for additional details.

Yes. Our stands are designed to allow cabling to pass through the rear of the housing and through the tube or tilt assembly depending on the product.

The majority of our products can facilitate a clean, cable free look when fully assembled. Certain models, such as the ALUR, and Floor, may require extended cables (sold separately) in order to run the full length of the kiosk.

No. We designed our stands to put security at the forefront. As a result, our products do not feature any quick release functionality and the tablet is secured within the unit using four custom ArmoLock security screws. These screws are paired with our proprietary drivers for enhanced theft-protection capabilities.

If some handheld use or mobility is essential to your deployment, our Spot enclosures can be tethered with a Kensington cable lock to allow for a limited range of motion while in use.

Our products are specifically designed as tablet enclosures. At present we are not able to offer support for devices with screens smaller than 7”.

No. All Armodilo products are signal transparent, and do not interfere with any wireless communication.

Yes, absolutely! Our stands, excluding the Alur and Keyo models, are designed to support third-party enclosures or monitors using our VESA Adapter. This versatile solution takes your kiosk deployment to the next level by seamlessly integrating with various offerings in the market.

What is the VESA Adapter?

The VESA Adapter is a versatile accessory designed to support 75mm and 100mm VESA mounts, allowing for easy integration with third-party enclosures or monitors. It replaces the traditional secure tablet and iPad enclosure, providing a freeform VESA mount that opens up a world of possibilities for your kiosk setup.

How does it work?

The VESA Adapter seamlessly attaches to our compatible stands, including the Floor Freestanding Tablet Kiosk, Sphere Desktop Tablet Enclosure, Surface Mounted Tablet Enclosure, Tilt Mounted Tablet Enclosure, Wall Mounted Tablet Enclosure, and ArmoTwist™. Once installed, it allows you to effortlessly deploy any small-form-factor display equipped with integrated VESA mount points.

What are the benefits?

This means greater flexibility and more options for showcasing your content and applications. Whether you're looking to incorporate a specific brand of monitor or enhance your kiosk with a custom enclosure, our VESA Adapter empowers you to do so with ease.

Is it safe and reliable?

Safety and reliability are paramount to us. The VESA Adapter has undergone rigorous testing to support devices weighing up to 10 lbs (4.54 kg). However, it's important to note that exceeding this weight limit will void the warranty. Rest assured, Armodilo Display Solutions is dedicated to providing innovative solutions that empower your business, and our VESA Adapter is no exception.

If your tablet's screen goes completely dark after installation, it might be due to the tablet's auto-dimming feature for night viewing. This feature is designed to adjust the screen brightness based on ambient light conditions. When installing the tablet, make sure to turn off this auto-dimming feature before securing it in place. In some cases, the bezel of the tablet stand or enclosure may cover the light sensor responsible for this function. Disabling auto-dimming before installation should resolve the issue and ensure your tablet's display remains visible.

To turn off the auto-dimming feature on your tablet, follow these general steps:

1. Go to the tablet's "Settings" or "Display" menu.
2. Look for a "Brightness" or "Display Brightness" option.
3. Within this menu, you should find an option related to auto-brightness or auto-dimming.
4. Disable or toggle off this option to turn off the auto-dimming feature.

Please note that the specific steps may vary depending on your tablet's make and model. Refer to your tablet's user manual or manufacturer's website for detailed instructions on disabling the auto-dimming feature.

By following these steps, you can ensure that the screen remains at a consistent brightness level, even when installed in a tablet stand or enclosure.

You can download spec sheets for our products from the download page on our website. Look for the specific product model, and click on the corresponding spec sheet to access detailed specifications.

By default, Armodilo’s original housing restricts access to the tablet power button completely. If you plan to be connected to power continuously, and have no need to turn off the tablet, this is the ideal solution.

If you would like to prevent members of the public from pressing the power button but require some access for for your staff or operators, the access hole is your best option. This allow easy access for basic troubleshooting.

If you need to be able to turn the tablet on and off regularly throughout the day, and wish to allow guests, clients, or customers to access this feature as well, then the power button is the right option for you.

Unfortunately the power access hole and power button options require precision machining on the tablet enclosure that cannot be done in the field.

If you decide that you do in fact need this option, after purchase, you will need to return the tablet enclosures to us temporarily to perform all modifications. Please ask your sales representative for more details.

The Keyo was designed specifically with accessories in mind, and there is adequate space behind the tablet to conceal most small accessories, such as, USB or Ethernet adapters, USB hubs, power over Ethernet (PoE) adapters, and other assorted accessories.

In our Original line of products there is some very limited space inside the housing, and we cannot guarantee that any non-Armodilo accessories will fit. However, we can accommodate some custom solutions, and we encourage you to contact us and ask a sales representative for additional details.

We are happy to work with you to develop a solution that meets your needs.

While we cannot source or recommend specific options, we can accommodate custom integration. In these circumstances, we would need you to send your accessory to our offices for development. Lead
times and cost can vary depending on complexity, so please contact a representative to discuss your custom solution in detail.

ArmoTwist:
The ArmoTwist accessory allows seamless transition between portrait and landscape mode for your tablet in a flick of the wrist. Offering 360 degrees of rotation and up to 25 degrees of tilt, the ArmoTwist is compatible with our 3-in-1, Floor, and Surface units. It can be added at any time to enhance flexibility and user experience.

Surface Swivel:
The Surface Swivel base is designed specifically for the Surface tablet, allowing it to be rotated 360º at the base to reposition the tablet display while mounted to a surface. This accessory does not affect the display orientation but provides convenient repositioning options. Like the ArmoTwist, the Surface Swivel can be added at any time to accommodate changing needs.

Revolve:
Introducing the Revolve, a revolutionary accessory that seamlessly glides on a 90-degree pivot to enable viewing in landscape or portrait mode with just a flick of the wrist. Compatible with stands like the Sphere, Curve, Wall, and Tilt, the Revolve offers unparalleled versatility in display orientation. It complements your Armodilo stand by providing effortless adjustment options to suit your viewing preferences. Just like the ArmoTwist and Surface Swivel, the Revolve can be added at any time to enhance the functionality of your Armodilo stand.

Sphere Rotational Base:
Improve the interactivity of your Armodilo Sphere desktop tablet & iPad enclosure with this rotational base that adds up to 355° of side-to-side rotation. Ideal for POS/point of sale, shared-use surfaces, locked-orientation apps, or kiosks with multiple users. Not content with just one axis of rotation, we’ve gone all the way by developing a unique accessory for the Sphere. The optional built-in Rotational Base allows for easier positioning and movement of the tablet. Rotation is an optional add-on; please ask your sales representative for more information.

Currently, we offer regular support for two different readers from MagTek.

The Dynamag card reader is a USB connected reader that offers simple swipe functionality. This reader is typically used with Android, and Windows based devices. However, some additional hardware may be required with Android as there is normally only a single USB port on these devices, and it’s generally used for power.

The eDynamo card reader is able to connect via micro USB, or Bluetooth, and is compatible with all three major tablet operating systems. This reader also incorporates a chip reader in addition to its swipe functionality, allowing for a greater level of security.

Many of our accessories and add-ons are modular and can be added at any time, although some exceptions apply.

Items such as card reader brackets and on/off buttons require additional machine work to your enclosure and cannot be added in the field. 

If you would like to add these features at a later date, we can offer solutions to meet your needs. Please contact us and ask your sales representative for additional details.

Our accessories are proprietary, and have been designed to work exclusively with our solutions. We do not offer any accessories for third party products.

Removing screws from Armodilo stands requires specific tools depending on the type of screws used.

1. ArmoLock Screws: Our proprietary ArmoLock Screws can only be removed using the ArmoLock driver provided with your stand. This specialized driver ensures the security and integrity of your stand's assembly.
2. Phillips and Allen Key Screws: Depending on the stand model, you may encounter Phillips or Allen Key screws in various sizes. To remove these screws, you'll need a compatible Phillips head screwdriver or Allen key set.

Important Note: When removing screws, exercise caution to avoid damaging the screw heads or the stand components. Ensure that you have the appropriate tools on hand to safely and effectively remove the screws without causing any damage.

If you encounter any difficulties or have specific questions about removing screws from your Armodilo stand, please don't hesitate to contact our customer support team for assistance. We're here to help ensure the smooth maintenance and operation of your Armodilo products.

You can download the assembly instructions for your Armodilo product from our website's download page. Look for the specific product model and click on the corresponding instruction manual to access detailed assembly steps.

Yes, our assembly instructions are designed to be clear and user-friendly. Each step is accompanied by illustrations and detailed descriptions to guide you through the assembly process smoothly. They can be found here: download page

Mounting guides provide detailed instructions for securely mounting your Armodilo product to various surfaces or fixtures. They ensure proper installation, stability, and safety for your device or kiosk. They can be found here: download page

We now offer a Weather Resistant Coating and upgraded hardware for units designated for outdoor use. Please note that there is an additional cost associated with this service, and it is available for most of our stands. However, it's essential to ensure that the tablets used with these outdoor stands are either IP rated or mounted in an IP rated case and capable of withstanding outdoor climate and temperatures. Armodilo will not be responsible for the tablets or power supplies for outdoor installations.

For those interested in this option, please email sales@armodilo.com for a quote. It's important to note that outdoor units are covered by a one-year limited manufacturer warranty rather than our standard limited lifetime warranty.

While our products are built to high standards, they do not offer significant protection against the elements for long-term outdoor use. Consumer-focused tablets like the iPad and Microsoft Surface Pro are not designed for extended outdoor usage and may perform erratically in extreme conditions. For permanent outdoor solutions, we recommend exploring purpose-built options with outdoor-rated displays to ensure the success of your project.

If you require replacement parts such as knuckles, new frames, fit kits, Armodriver, or tools for your Armodilo stand or kiosk, you can easily order them directly from our team by contacting us at sales@armodilo.com. Whether you need a single replacement component or multiple parts, our team is ready to assist you. Simply send an email specifying the parts you need along with relevant details such as your contact information and the model of your Armodilo stand or kiosk. Once your order is processed, we'll work to fulfill it promptly, and our customer support team is available to provide guidance and support during the installation process if needed.

No, it is not recommended to ship stands with Tablets installed. Tablets are designed to be stationary when in use. When they are installed on stands and subjected to the vibrations and movements associated with shipping, it can potentially cause issues with the tablet's placement and even lead to damage. To ensure the tablets remain in optimal condition, it is advisable to remove them from the stands before shipping and securely pack them separately to prevent any potential problems during transit.

Yes. All of our Original products are designed with anchor points that allow you to secure the units to the floor, or other surfaces, through the use screws or bolts (not provided). For the ALUR, we can accommodate secure mounting options as a custom
solution.

If you would prefer to utilize a less permanent solution, we offer the QuikLink Secure adapter that will allow you to connect a standard Kensington cable lock to the units. (Please note that the Tilt, Wall, Keyo and Surface, must be secured using bolts or screws as applicable.). If you are not sure which security solution is right for your deployment, please contact us and ask your sales representative for additional details.

Yes. We offer various ways to make our products uniquely yours:

• On both our Original and Keyo lines the faceplate (or front area) of the enclosure can either be laser etched or UV printed with logos or custom graphics.
• In our Original line, the Floor can be equipped with hardware for rear banner or front graphic branding and signage.

For more striking branding options, the ALUR employs a magnetically applied full length graphics that features your brand front and centre.

We provide customers with both graphic design templates and printing services. All in-house printing is completed on site, with the attention to detail and quality that we pride ourselves on.

Have another idea in mind? Talk to one of our customer service representatives today to see if we can make your idea a reality.

Artwork templates are pre-designed layouts that facilitate the creation and customization of graphics, branding elements, and promotional materials for your Armodilo products. They provide precise dimensions and guidelines for designing artwork that perfectly fits your display or enclosure. your templates can be found here.

We are able to apply text or small logos to the face plates on our Original and Keyo line of products. We offer both laser etching and UV printing solutions.

Our laser etching process strips the paint from the face plate to reveal the underlying steel. The final product has an attractive monochrome look and at $10 per unit is ideal for the budget minded customer. This option is not well suited to our gunmetal grey finish due to the similar colour of the underlying steel.

UV printing allows for full-colour logos and text applied in ink. With UV printing, we are able to print any combination of text or images to ensure that our solution matches your environment. This service starts at $25. Increased costs apply when printing in multiple location or with full face plate coverage.

Yes. We stand behind our high-quality, North American made solutions and offer a limited lifetime warranty against manufacturer's defects. Full details can be found here.

Yes, we understand that from time to time project requirements change.

You may find that a unit does not fit into a space quite as expected or there is a last minute technology change. Armodilo offers a comprehensive return and exchange policy and we’ll work with you to ensure your project is completed with the right solutions. Full details, including exceptions can be found here.