Overview of the Client and Project:
- Client: Chronometriq
- Industry: Healthcare Technology
- Project: Implementation of patient check-in kiosks to streamline and enhance the patient check-in process
- Scope: Deployment of cost-effective and efficient kiosks across 513 institutions
- Goal: Reduce check-in times and operational costs while improving the patient experience
Chronometriq, a leader in healthcare technology solutions, specializes in enhancing patient care through innovations such as online appointment scheduling, automated reminders, and medical self-service kiosks. The company's mission is to improve healthcare accessibility and streamline operational processes for clinics and hospitals.
Client Needs:
- Extended Check-In Times: Traditional check-in procedures were lengthy, taking up to 5 minutes per patient, leading to inefficiencies and longer wait times.
- High Operational Costs: Managing staff and reducing wait times presented significant challenges for clinics, impacting overall efficiency.
- Cost and Delivery Issues: The need for affordable, high-quality kiosks with fast delivery was critical to meeting operational demands and patient needs.
Solution:
Armodilo’s secure tablet kiosks provided a comprehensive solution to address Chronometriq’s challenges:
- Efficient Check-Ins: Self-serve kiosks allowed patients to input health insurance details, access records, and update personal information, cutting check-in times from 5 minutes to just 45 seconds.
- Affordable Quality: Armodilo’s kiosks offered high-quality features at a cost-effective price, providing significant savings compared to more expensive options.
- Rapid Deployment: Kiosks could be installed on-site within 15 minutes, ensuring minimal disruption and quick integration with Chronometriq’s software.
Impact:
- Reduced Check-In Time: The streamlined process significantly decreased check-in times, improving patient flow and operational efficiency in clinics.
- Operational Savings: Clinics handling between 200 and 600 patients daily realized savings of over 13 work-hours previously dedicated to check-ins.
- Increased Efficiency: Clinic staff were able to focus on more complex tasks, leading to improved service quality and patient satisfaction.
Conclusion:
By leveraging Armodilo’s tablet kiosks, Chronometriq has transformed the patient check-in process across 513 institutions, enhancing efficiency and reducing operational costs. The successful implementation of these kiosks has not only streamlined check-ins but also allowed healthcare providers to focus on delivering better care. Chronometriq’s partnership with Armodilo has demonstrated how effective technology solutions can significantly improve patient experiences and operational workflows in the healthcare sector.
