Industry: Family Entertainment & Indoor Playgrounds
Location: Columbia, Maryland, USA
Website/Social: columbia.hyperkidzplay.com / @hyperkidzplay
Founder: Bynia Reed, Child Psychotherapist & COO
Solutions Used: Armodilo Sphere Tabletop Enclosures (3 units)
Use Cases: Digital waiver & check-in stations for high-traffic family environments
Walk into Hyper Kidz Columbia and you’re met with a sensory burst: bring colors, open spaces, laughter ricocheting off climbing structures, and the hum of happy chaos.
But for Founder Bynia Reed, a child psychotherapist by training, every one of those design choices, from the size of the slides to the tone of the lighting, serves a deeper purpose: fostering healthy, developmentally appropriate play for children aged 0-13.
Creating Exceptional Family Experiences:
Since opening in 2018, Hyper Kidz Columbia has become the flagship for a growing national brand. Locations are expanding rapidly, but the heart of the concept stays the same: safe, clean, and fun spaces where children can explore, connect, and grow, without the overstimulation of screens, arcade noise, or coin-operated distractions.
For a brand built on creating trust with families, the first moments after walking through the door are critical. And that’s where Bynia saw a gap that needed fixing.
The Challenge: First Impressions in High-Impact Environment
Families’ first interaction with Hyper Kidz isn’t the playground, it’s the waiver and check-in process in the lobby.
Prior to partnering with Armodilo, Hyper Kidz was utilizing standard kiosk stands for waiver sign-ins. Unfortunately, these stands presented significant drawbacks:
- They lacked sturdiness, resulting in a cheap and unsteady appearance.
- They didn't align with Hyper Kidz’s vibrant, family-friendly aesthetics.
- They negatively impacted the first impression visitors had upon entry.
Research shows this isn’t just an aesthetic problem:
- 95% of consumers say customer service impacts their brand loyalty, naming easy access, self-service, and professional agents as important factors.
- Well designed self-service kiosks have been shown to improve throughput by up to 30% in high-traffic environments (National Retail Federation).
The Solution: Armodilo Sphere Tabletop Enclosures
Seeking a better solution, Bynia turned to Armodilo, selecting three tabletop Sphere kiosks to be placed prominently in their lobby area. This strategic placement significantly enhanced the check-in experience, immediately conveying quality and professionalism.
Why the Sphere was the right fi t for Hyper Kidz:
- Weighted, tip-resistant base for stability under constant use - critical in an environment where dozens of kids and parents cycle through each hour.
- Sleek, modern design That feels intentional, blending with the vibrant Hyper Kidz branding rather than looking like an afterthought.
- Compact footprint so three units could be placed in the lobby without crowding guests or blocking sightlines.
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Engineered for longevity - no loosening joints, no tipping, no costly replacements:
One unexpected standout benefit was the exceptional ease of installation. Staff at Hyper Kidz noted how quickly and smoothly the new kiosks were integrated into their existing space.
Enhanced Safety and Peace of Mind:
The integration of Armodilo Sphere kiosks also brought important enhancements to visitor safety and security. By utilizing a modern, digital waiver system through these kiosks, Hyper Kidz significantly reduced potential liability risks associated with traditional paper forms. Families can now quickly and securely complete waivers, providing them peace of mind and reassurance that their visit is safe and efficiently managed.
Cost Savings and Long-term Investment:
Another key advantage Hyper Kidz experienced from adopting Armodilo Sphere kiosks was significant long-term cost savings. Unlike cheaper, less reliable alternatives, the Sphere kiosks provide superior durability, drastically reducing the frequency of replacements or repairs. This reliability allows Hyper Kidz to allocate resources more effectively, ensuring funds can be directed towards further enhancing customer experiences rather than continual maintenance.
"As a small business, we needed to stay budget-conscious yet offer durable products, and the Sphere kiosks align with our new renovation." – Bynia Reed, Founder, Hyper Kidz Columbia.
Guest Feedback – Verified Social Proof
In a verified Trustpilot review, Hyper Kidz Columbia shared:
"We couldn’t be happier with the results. These kiosks are absolutely perfect for our waiver stations—they're incredibly sturdy, sleek, and modern, adding both functionality and style to our space. Guests have complimented how easy and intuitive they are to use, and they've made our operations more efficient from day one… It’s a fantastic investment for any business looking to elevate their guest experience while maintaining a clean and modern aesthetic. Customer service was outstanding!"
Leading by Example:
When asked what they would share with other family entertainment operators, Bynia Reed’s advice was simple:
"Invest in the right vendors and the right people. It makes all the difference."
To those considering Armodilo products, her recommendation is even more direct:
"If you’re looking for a durable, stylish, and high-quality kiosk solution, especially for high traffic environments like ours, we highly recommend Armodilo. It’s a fantastic clean and modern aesthetic. Customer service was outstanding!"
Key Takeaways for Family Entertainment Operators:
- First impressions matter: Your check-in area sets the tone for the entire visit.
- Durability is ROI: Investing in high-quality equipment saves money in the long run.
- Technology should blend in: Well-designed enclosures should enhance, not distract from, your environment.
Conclusion - More Than Just a Kiosk Upgrade
With Armodilo’s Sphere enclosures, Hyper Kidz Columbia transformed their lobby into a welcoming, efficient, and brand-aligned first stop for every family that visits.
It’s not just about faster check-ins, it’s about starting every play session with confidence, trust, and excitement.
Interested in creating seamless, modern customer interactions for your facility? Visit armodilo.com to see how we can help elevate your guest experience.
