Our Order Process

Our online Product Configurator is here to provide a quick and easy way to configure all of our products but we like to talk to everyone before placing and shipping their orders to ensure you receive exactly what you're looking for.

Our order process is simple, whether online or over the phone with one of our representatives:

1. Configure your product

Using the Product Configurator, pick the products and configure them for your project requirements.

2. Provide your information

Provide your billing & shipping information, along with required by dates and preferred shipping method.

3. Submit to a representative (no payment is requested at this point)

Send the configured products to our sales team, who will review your order and contact you to ensure we have everything we need to fulfill your order.

4. Payment (once reviewed)

Once your order has been reviewed, one of our friendly representatives will arrange payment.

5. Fulfilment and Shipping

Your order is carefully prepared, packed and shipped -- once shipped, UPS tracking information will be provided.

Supported Tablets

Don't see your tablet

Brand	Tablet	Model #	Original	ALUR™	Keyo™
Acer	Switch 11	P1HBC	(L)
Apple	iPad 1	Model lookup	(R)
Apple	iPad 2 / 3 / 4	Model lookup	(R)		(R)
Apple	iPad 2017	Model lookup	(R)	(R)	(R)
Apple	iPad 2018	Model lookup	(R)	(R)	(R)
Apple	iPad Air	Model lookup	(R)	(R)	(R)
Apple	iPad Air 2	Model lookup	(R)	(R)	(R)
Apple	iPad Mini 1 / 2 / 3	Model lookup	(R)		(S)
Apple	iPad Mini 4	Model lookup	(R)		(S)
Apple	iPad Pro 10.5 - 2017	Model lookup	(R)
Apple	iPad Pro 12.9	Model lookup	(L)	(L)	(L)
Apple	iPad Pro 9.7	Model lookup	(R)	(R)	(R)
Google	Nexus 7 [2013]	NEXUS7ASUS2B16	(R)
Google	Nexus 9	99HZF00X-XX	(R)		(R)
HP	Omni 10	F4C56UA	(R)
Microsoft	Surface (RT)	1515 / 1516	(L)
Microsoft	Surface 2	1572	(L)
Microsoft	Surface 3	1645	(L)		(L)
Microsoft	Surface Go	1824	(R)		(R)
Microsoft	Surface Pro (2017)	1796	(L)		(L)
Microsoft	Surface Pro 1 & 2	1514	(L)
Microsoft	Surface Pro 3	1631	(L)		(L)
Microsoft	Surface Pro 4	1724	(L)		(L)
Samsung	Galaxy Note - 10" (2014)	SM-P600	(R)
Samsung	Galaxy Note Pro - 12"	SM-P9000	(L)
Samsung	Galaxy Tab 3 - 10"	GT-P5210	(R)
Samsung	Galaxy Tab 3 - 7"	SM-T210R	(R)
Samsung	Galaxy Tab 3 - 8"	SM-T3100	(R)
Samsung	Galaxy Tab 4 - 10"	SM-T530N	(R)
Samsung	Galaxy Tab A - 10.1"	SM-T580	(R)
Samsung	Galaxy Tab A - 8"	SM-T350	(R)		(S)
Samsung	Galaxy Tab A - 9.7"	SM-P550	(R)		(R)
Samsung	Galaxy Tab E - 9.6"	SM-T560	(R)		(R)
Samsung	Galaxy Tab Pro - 10"	SM-T520N	(R)
Samsung	Galaxy Tab Pro - 12"	SM-T9000	(L)
Samsung	Galaxy Tab S - 10.5"	SM-T800N	(R)
Samsung	Galaxy Tab S2 - 9.7"	SM-T810	(R)		(R)
Sony	Xperia Z2	SGP511	(L)

Service	Delivery	Time
Express Early A.M.	1 Business Day	Typically by 9:00 a.m.
Express	1 Business Day	Typically by 10:30 a.m.
Express Saver	1 Business Day	Typically by 3:00 p.m.
Expedited	2 Business Days	End of day
Standard	1-5 Business Days (location dependant)	End of day

Service	Delivery	Time
Express Early A.M. to the U.S.	1 Business Day	Typically by 8:30 or 9:00 a.m.
Worldwide Express	1-3 Business Days	Typically by 10:30 a.m. or 12:00 noon
Worldwide Express Plus	2-3 Business Days	Typically by 8:30 or 9:00 a.m.
Worldwide Express Freight	1-3 Business Days	End of day
Worldwide Express Saver	1-3 Business Days	End of day
3 Day Select to the U.S.	3 Business Days	End of day
Worldwide Expedited	2-5 Business Days	End of day
Standard	2-5 Business Days (location dependant)	End of day

Product Support

Original Line

Xero Line

AURA

Keyo

Accessories

ALUR

Enclosures & Kiosks

Our Locations